|
|
|
|
Store PoliciesAccepted Methods of Payment Online. We accept Paypal, Visa, Mastercard, American Express, Discover and online "echecks", which can be processed online using your own check numbers. If you have never done this before, the checkout process will lead you through it. It is very easy. We also accept personal and company checks (with a 10-day hold for the check to clear), money orders and cashier's checks. You do not have to have a PayPal account to purchase from us.
Offline Payments. With the addition of our new printable order form for tool boards, customers may now send us the printed order, along with a personal or company check, a money order, or a cashier's check. Personal checks will definitely be held until they clear the bank. Company checks "may" be held until they clear the bank, but it depends on how big the company is, and that decision is solely at our discretion. Money orders and cashier's checks are no problem, and your order will be shipped within 24 hours, the same as with credit card or PayPal payments. NOTE: We can not accept credit cards offline. Checkout. Once you click on a "buy now", or an "add to cart" or "view cart" button you are taken to a PayPal page, and are not on our site anymore. They handle all of the payment processing. We never see any information other than what we need to fill your order and ship it to you. If you see a place to enter a telephone number, it is not because we want to sell you something later. It is because we may have a question about your order, and may want to discuss your options with you, and that is the only reason. We never share your information with anyone outside of our own staff. When you complete the payment process, you will be taken to a "thank you" page which is your entry point back into our system. However, that page is provided by our parent company, Azgrand Internet Marketing, since we have many other sites which use the same payment process. It will also give you other information, such as contact information from our shipping department. We need to be able to reach you in case we have a question about your order, so please read the instructions carefully so you will know what to expect. Shipping Time. All complete orders for products that we stock are shipped out of our warehouse within 24 hours (except 48 hours on weekends). Unless requested otherwise, our normal method of shipping is either USPS Priority Mail, or UPS ground. All shipments have delivery confirmation and some method of tracking attached to them, and we will give you that number as soon as it is shipped. The time needed to ship merchandise will vary depending on the shipping locations and the particular time of year. Although Priority Mail is sometimes quicker, larger packages are usually shipped by UPS. In that case, customers should expect a 5-7 day delivery time. For shipping outside of the U.S., longer shipping times may be involved. Shipping Methods. Unless requested otherwise, our normal method of shipping is either USPS Priority Mail, or UPS ground. All shipments have delivery confirmation and some method of tracking attached to them, and we will give you that number as soon as it is shipped. Although we are a stocking distributor for Ernst products, we may offer other items from suppliers which will ship their products directly to you. (Note: we have dropped the Ernst line as of January 2008, and are no longer replacing our inventory of their products.) We will make every effort before we advertise for suppliers, to make sure that they have those items in plentiful stock to avoid delays or back-orders. If other vendors ship product directly to you, the shipping method will be at their discretion, unless you have chosen a particular method during our checkout process. Other vendors may offer options in addition to what we offer on our site, and we will make every attempt to match their shipping methods to your request. Also, we have set up PayPal to offer the choice of overnight shipping, for those customers in need of product quickly. We have found that it usually costs about 55% of the retail cost to ship product by that method, and have set PayPal up accordingly. When we forward an order to another vendor, we will make the decision on a shipping method based on your preferences in our check-out system. Shipping outside of the continental U.S. We will be happy to ship outside of the United States, but certain additional stipulations must be met to make costs fair for all concerned. To date we have not been able to program PayPal for all of our shipping preferences due to our varying sizes and weights, so some things still have to be done manually. We hope to have that problem resolved soon. Since foreign shipments cost so much more, we cannot offer the same shipping policies in these cases. The procedure we must currently follow is to process the order plus shipping, determine the size, weight, destination, and method. In order to make the shipping costs fair for everyone, we will then determine the shipping costs to the closest international border, and deduct those from the total shipping costs that were charged during the checkout process for shipment to the foreign country. Then we will manually refund any over-payment of shipping fees. That way, foreign customers only pay the amount above what a U.S. customer would pay. We will normally use the least expensive way to ship, but if the customer wants a faster method, he can let us know by email, and we will follow his wishes if he agrees to the cost. Any additional fees will then be set up on a special page for that customer where a PayPal button will be pre-programmed for their exact fees. This process takes only minutes. Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier. However, please notify us of the damage also, as it helps us to monitor their service, and also, we can arrange to get a replacement shipment to you ASAP. Manufacturers Defects. If a product appears to have a manufacturer’s defect, email or call us to let us know. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufacturer's defect, you may be issued a Return Authorization Number, and we will send you a shipping label, with which you can then deposit the package at any UPS drop-off point at no charge. Return Merchandise Policy. If for any reason, the item does not meet
your satisfaction, we will be happy to exchange it, or offer a refund. However,
return postage or shipping expense will be up to the customer. You have 30 days
from the ship date to receive refunds. You must use the "contact
us" form to send the refund request to us (with "RETURN" in the subject field), at which time the return
authorization number (RA#) with return instructions will be sent to you.
Products being returned must have a RA# issued before being returned. If you received a different product than initially purchased, please email us, or call our office toll free at 1-866-782-9355, to get instructions. On small shipments, to avoid inconvenience to both the customer and us, we may suggest you keep the items while we ship you the correct ones. However, on larger orders, we reserve the right to hold up shipment of the correct items until we get the original shipment back. In those cases, we will send you a return authorization number and a pre-paid UPS shipping label so you can drop the package off at any UPS drop-off point. The item must be returned with the following: ·
All original contents (product, manuals, instructions, etc.). ·
Original packaging. ·
Original invoice or receipt. Once a return is authorized by our return department you should:
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products. The limit of our liability is the replacement cost of any item you purchase from us. Please make sure your default address in PayPal is correct before you finalize the order. We receive the shipping address that PayPal gives us, and we cannot be held responsible for shipping to obsolete addresses. If you realize there was a mistake, email or call us immediately to correct it before it is shipped, otherwise you will be responsible for any "re-shipping" charges after it comes back to us, and we will have to give you special instructions on how to pay them. |
NEWS FLASH!
NEWS FLASH!
|
|
Azgrand Internet Marketing |
