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We Ship
Internationally!
In January alone, we were visited by 16 different countries and shipped to
four of them! |
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We offer a 100% Money Back Guarantee on ALL
products if you are not satisfied for any reason! |
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Lost? Looking for something special?
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Map. |
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Toolsorter Shipping Policies:
All orders are processed within 24 hours of receipt.
The following information is for items
that WE stock and ship.
Orders sent directly from drop-ship suppliers or affiliates (such as Amazon) will have their own
shipping policies and pricing.
International
Orders:
Tool boards and accessories
are not available at this time to international customers. We have not found a
cost effective way to ship these heavy items overseas.
Why? The
tool boards can cost as much as $333 to ship to places overseas (Oxford, England
used as an example), and are cost prohibitive.
To try to make things fair for all, in
the near future, we hope to be able to adjust our payment process to calculate
by weight, rather than amount.
Update! As of September 5th, 2010, we
now have our shipments calculated by weight. We will be monitoring the results
and may be making adjustments as necessary.
Any email
communications will come from either the Azgrand or the Toolsorter shipping
department. In that email will be any information about your order, such as if
there is a question we need to ask before the order can be shipped. It
is very important that customers check their emails within 24 hours of placing
orders, so that we can communicate with them! If
they don't, then their orders may be delayed until we can get an answer!
We will always try to choose the least expensive
way to ship your order, and yet still provide tracking information if at all possible. Some methods
will not allow tracking numbers. We will also furnish the customer with the
URL's of the carriers we use, so they can go online and verify the information.
We are always willing to change carriers or do whatever is necessary to satisfy
the customer. If you need your order delivered sooner than our normal methods
allow for, call or contact us, and we can make special shipping arrangements, as
long as you are willing to pay any additional charges involved.
We will contact you by email
again, after the order goes out, giving you the carrier name, tracking number
(if applicable), the estimated time of arrival, and even the size and weight of
the package.
Methods of shipping:
Lighter items, such as the
socket racks and wrench racks are usually shipped in padded envelopes or boxes,
at our discretion. Occasionally, we will ship small items by First Class
Mail. We generally use Priority Mail for most other shipments, for the reasons
stated above, and even that is usually less expensive than other carriers, even
with extra services added, such as Delivery Confirmation. We will almost always choose the least expensive way,
and yet most practical way, but for
all new orders placed after June 18th, 2007, we are now providing tracking
information, and delivery confirmation for all shipments (except certain
overseas shipments, which may have a Certificate of Mailing instead), and insurance for
certain other packages.
Larger items too large for the
post office, will be shipped UPS ground, or crated and shipped by truck (common
carrier), unless other special arrangements are made by telephone. Within
our local area, we may even deliver the product.
Drop-shipped items will be
shipped at that suppliers discretion, and the costs of that are figured into our
shipping charges and payment process.
Digital Products:
Digitally delivered products (downloaded to the customer's computer, no
matter where they are) will have special payment buttons so that no shipping or
handling charges will be added, no matter what the cost of the product.
Timing:
As soon as we receive the order, you
will receive an acknowledgement by email from the Azgrand or Toolsorter shipping department,
along with any comments or questions we may have. We
DO NOT use an autoresponder to send meaningless form letters, and we
probably never will. It may take a little longer, but when
you hear from us, it will actually be a person on our end.
For stocked items,
we will begin packing your order immediately if we have all of it in stock. If
we should be out of a particular item, we will let you know, and give you the
choice of waiting for a back order to be filled (except for Ernst products,
which are no longer being restocked), or receive a refund. We try not
to do split shipments, as that doubles our shipping cost, but if you need a
particular part of your order immediately, we will ship partial orders upon
request. After all, it isn't the customer's fault that we are out of a
product, so we eat the extra shipping expense.
On drop-shipped orders,
we make every attempt to monitor our suppliers database, to make sure that they
have sufficient inventory in stock. As soon as we receive your order, we will
immediately relay that order to the supplier within hours. We deal only with
drop-shippers who have demonstrated a history of being able to ship within 24
hours. We receive verification from them as soon as the product is shipped, and
we will relay that information to you via email.
Whether they ship it or we do, we will usually contact you by email, giving you the
carrier name, tracking number (if applicable), the estimated time of arrival,
and even the size and weight of the package. This is dependent upon us receiving
that information from our drop-shipper. Most orders can be shipped anywhere
in the United States within ten days (usually much less).
For digital items from places
other than our own servers,
the sales process will be handled automatically by the processing company, and
the "thank you" page will direct you to the link to download your
product. Some digital products will be on our own sites, while others may be
handled by a third party, such as ClickBank, who uses their own payment
processor. Either way, you should be able to download your product immediately
after paying for it. If they use an autoresponder with a double-opt-in, you may
have to wait for an email from the supplier, and then click on another link to
get your product.
Note: We are NOT presently using opt-in
forms to collect names and email addresses on our own sites. However, other
sites (affiliates) that we may refer you to, may have their own opt-in forms,
which you must fill out, in order to receive your product from them.
Returns:
In the unlikely event you should
need to return any order or part of your physical product order, you will be expected to pay return
shipping charges. All orders must be intact as originally shipped, and in good
re-sellable condition. Once we (or our drop-shipper) receives the order, and we
are notified, you will be credited immediately for the item(s), in the same
method that was used to pay for them. If it is being exchanged because of a
change in the order, we will immediately ship out the replacement parts and
credit the difference (if any).
Warranties:
If it is a warranty problem,
some parts are
warranted for life by their manufacturers. On others, we will warranty the product ourselves,
based upon the suppliers recommendations, usually up to one year (unless stated
otherwise). Just send us the broken item, and we will be glad
to send you a replacement free of charge.
For digital items,
we and our suppliers will have safeguards in place to prevent abuse, and
normally the access to the product will be shut off if it can be, and then we
will make a refund to you in the same manner in which you paid for the item.
Damage Claims:
We personally inspect every item
that leaves our warehouse, and provide a shipping container which will protect
it as much as is practical, and then we sometimes insure it, as well.
If you find damage after receiving the item(s), please file a claim with the
carrier, and then notify us. We will make every effort to replace the product as
quickly as possible, within the confines of the claim process.
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NEWS FLASH!
posted 8/23/10
We are now providing custom
packages on eBay, under the azgrand001
username. We also have other things offered there, so please check it out! We
will be adding more listings and more products as we have time, so bookmark our
page and come back often!
Some items we stock are:
Cart Mount Systems
Wrench Grippers
Stubby Grippers
Socket Racks
Screwdriver Rails
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Accessories:
Ratchet and Extension Holders
Face Mount
Side Mount
Socket Clips
Wheel Pro
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